Frequently Asked Questions

At Rilian, we specialise in providing, installing, and servicing filtered water units to meet your specific needs.

Whether you’re wondering about the different water temperature options available, troubleshooting issues such as low water pressure or the absence of boiling water, or seeking insights on the benefits of drinking filtered water, you’ll find the information you’re looking for here.

You can choose a combination of cold, boiling, sparkling and ambient water temperatures. We have a solution to suit your needs.

Boiling taps can have child lock mechanisms which could be your issue or your tap may need to have repairs undertaken by a technician.

When a water filter is clogged, water pressure can drop dramatically. Water simply can’t make its way through the pores of the filter and out through the tap. Your filter may need changing.

Water units may require periodic maintenance and cleaning to keep them in good working condition. This can involve tasks such as cleaning the unit's components, removing mineral deposits or scale buildup and checking for any leaks or malfunctions. Regular maintenance helps prevent system failures and ensures consistent water quality.

Anything mechanical will have a life span so there’s a point that you’ll require repairs. Some customers spend more money on repairs than others, particularly on water systems in high-traffic commercial areas. With our detailed unit history of repairs and associated costs, we can flag when it might be time to make a decision around a unit's end of life and advise on investing in a new water system.

Filtered water is purified to remove impurities and contaminants such as chlorine, lead, and bacteria. This process results in cleaner and better-tasting water compared to tap water, which may still contain these impurities.

Drinking filtered water can improve your overall health by reducing your exposure to harmful chemicals and bacteria. It can also lead to better-tasting water that is free of unpleasant odours and tastes.

The frequency of filter replacement depends on the type of filter you have, your water usage and the water quality supplied in your area. Generally, it's recommended to replace your filter every 6 months to ensure optimal performance and water quality.

Yes, filtered water is a great alternative to bottled water. Not only is it more environmentally friendly, but it can also save you money in the long run. With a water filtration system, you can enjoy clean and safe drinking water right from your tap.

Need help finding the perfect solution?

Contact us online or call us at 1300 804 563.

1300 804 563